Shipping policy

Domestic Shipping: We offer standard shipping within the country. Shipping rates are calculated at checkout based on the weight of the package and the delivery location.
International Shipping: International shipping is available to select countries. Rates and delivery times vary by destination and will be calculated at checkout.
Free Shipping: Free standard shipping is available on orders over $50 (or your preferred amount) within the country.

Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Time: After processing, delivery times vary based on the shipping method selected at checkout. Standard shipping typically takes 5-7 business days.

You will receive a shipping confirmation email with tracking information once your order has been shipped. You can track your order using the link provided in the email.

We do not ship to P.O. boxes or APO/FPO addresses.
Some products may have shipping restrictions due to size, weight, or destination.

The store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Unexpected Delays: Shipping delays can occasionally occur due to weather, postal service delays, or other unforeseen circumstances. We will notify you promptly if there is a significant delay in the shipment of your order.
Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us at velener.admin@una-brands.com with your order number, and we will assist you in resolving the issue.

For any shipping-related inquiries or issues, please contact our customer support team at:

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